Naived Merchant

naived@gmail.com +91-9980003000 Download Resume

Roles · Operations Manager · Operations Leader · Site Connectivity Leader - ASPAC & ME · Global ITAM Lead · SME & Content Lead · IT Manager Asia · Portal Head Tools & Methodologies · Six Sigma (Green Belt) · LEAN · DFSS · ITIL v3 (Foundation) · SDLC Project Management · ITSM · Net Promoter Scoring Industry Certifications · IPR Foundation (WIPO) · New Manager Development Course – Internal GE · Fundamentals of GE Leadership · CA Unicenter ITAM application management · TRIRIGA Installation and User Management · Certified BS7799 Internal Auditor · Certified Internal Information Security Auditor · Diploma in Information Technology Law · ITAA Information Security · Certified Course in Network Security Management · Microsoft Certified Professional · Certified Course in Lotus Notes Admin and Programming · Diploma in Computer Software Educational Qualifications · Masters in Business Administration - Technology Mgmt. (2004) · Post Graduate Diploma in Advertising and Mass Communication (1999) · Bachelors Degree in Commerce (1998) Awards & Recognitions · Recognized for transitioning technology from Microsoft based enterprise application management to Linux based enterprise application management · Recognized for project management and vendor management within the Corporate Staff Systems organization of GE Corporate Information Services · Nominated for and completed multiple GE leadership trainings including Foundations of Leadership (FoL) and New Manager Development Course (NMDC) Languages Known · English · German · Hindi · Marathi · Gujarati · Punjabi Personal Details · Gender: Male · Date of Birth: 13th May 1976 · Marital Status: Married · Citizenship: Indian · Passport: Indian B3229279 · Phone No.: +91-9980003000 · E-Mail: naived@gmail.com

Experience Summary I have been engaged in leading and contributing towards multiple dimensions of information technology and systems management. I bring varied experience spanning across functional domains and management functions and technical roles including IT asset management, IT compliance and controllership management, IT infrastructure and application outsourcing, operations and delivery management, and sourcing and vendor management. Migrations, Delivery, and Operations Management · Engaged in executing a green belt 6Sigma project to increase overall delivery productivity by 75% through recalibrating delivery and reducing non-value add elements. · Increased client value through engagement resizing and reengineering team for optimal efficiency. · Channelizing delivery model to ensure 20% reduction in turnaround time, 10% productivity gains, and quality SLA of 95% for the year · Transitioned 17 GE-wide enterprise applications across three functional domains from US to India using DMADV methodology saving cost of operations through 100% offshoring to the extent of US$ 400K (~24% of overall cost) · In 2006, reduced support and maintenance for applications through simplification and removal of redundancy saving an annuity cost of US$ 250K (~15% of overall cost) · Operationally streamlined the teams and processes to reduce 7% resources supporting applications maintenance · Reallocated redundant resources into new project innovation increasing in profitability of the offshore function by 5% · Led my team in migrating enterprise wide applications from a Solaris environment into a Linux environment increase efficiency and share service management. Received a citation for this effort. · Leading my team in migrating enterprise wide applications from Oracle 9i to Oracle 10g to increase efficiency of the databases and utilize extended capabilities offered by the new platform People, Project and Program Management · Leading global enterprise initiative for project towards creating a ‘Great Place to Work’ ensuring project participation towards social, environmental, and enterprise issues ensuring corporate social responsibility · Creating new application to manage resource career development, re-skilling, and career progression decision making for the project resources across all delivery locations · Managing delivery team of ~180 resources across multiple employee levels and technical skills · Led project in the facility management billing domain for simplifying legacy technology into current technology saving the vertical costs of legacy code management and support process management a total of US$ 375K. This also ensured that the new process is future-ready for new enhancements and extended capabilities · Led project in the Real Estate and Facility Management vertical for geospatial coding properties and building business intelligence to remotely manage crisis and extend billing functionality for the function, initially budgeted US$ 1.5MM which I re-budgeted to US$ .55MM saving the ~35% on the allocated budget · Led a project in the Legal vertical for collection of legal invoices across geographies and sub-businesses into a centralized accounts payable system for Legal AP management. This project will reduce the total time to receive invoices from ~20 days to ~3 days saving FTE and contract resource time and hard dollar savings · Led a project in the Real Estate Billing function for capturing and analyzing business information and financials for the annual finance planning cycle at GE. This project reduced manual effort of over 120 days into 15 days of automated workflow. · Created a project resourcing team within the operations management team to give opportunities to deserving resources for engagement in new projects design and development · Increased the project delivery capabilities of the team and customer trustworthiness leading to an exponential growth in projects budgeted for 2007 from offshore teams from 5% of overall projects of 37% of overall projects for the year. IT Security, Infrastructure, and Asset Management · Conducting audits on various projects and accounts as a internal auditor for ISO 20000 certification for the organization · Managed infrastructure team involved in outfitting new facilities with IT infrastructure, providing site connectivity, due diligence of IT for mergers, acquisitions, and demergers across the Asia-Pacific and EMEA regions, increasing number of IT infrastructure commitments from 15 projects in the previous year to 45 projects in 2005 increasing the capacity threefold · Reduced lead time for Site Connectivity projects from 150 days to 110 days translating into reduced billable hours by 15% and increase in projects handled by building process rigor. · Reduced 15% of the server pool used to manage IT asset inventory and compliance tracking by load balancing the collection servers and tuning the database tables · Increased IT asset management (ITAM) penetration across sub-businesses from 65% to 92% providing greater controllership on total cost of ownership and compliance · Conducted due diligence and set up new offices for multiple organizations including GE Infrastructure (Hyderabad) and Frost & Sullivan (Chennai) including IT and non-IT infrastructure Supplier and Vendor Management · Involved in managing contracts for skilling and resource providers for the project. · Involved in managing IT and infrastructure suppliers and vendors for over 7 years across organizations · Manage IT service providers for GE Corporate including Patni Computer Systems (www.patni.com), Birlasoft (www.birlasoft.com), SDG Corporation (www.sdgc.com), HCL (www.hcl.com) and US Technology (www.ustri.com) · Led process for vendor selection and engagement for GE Infrastructure IT infrastructure projects team in Asia and EMEA for better delivery schedules and services through baselining service requirements, vendor checks and validations, and cross GE supplier reference checks · Inducted new service providers into the supplier framework for IT service providers in GE Corporate ensuring compliance on standard service levels, privacy and IP management, pricing and delivery. · Led supplier teams through discussions and workouts on increasing efficiency and output of current delivery teams for productivity savings and re-engineering processes

Chronological Summary of Experience

Accenture India Limited – Bangalore

August 2007 Onwards

Operations/Delivery Manager – A Large Retail Client

· As a delivery manager, leading a team of ~180 resources at peak strength

· Managing cross geography operational initiatives for over 450 resources at peak strength

· Implementing cross geography operation management applications for scheduling, performance and quality management, operations metrics dashboard, learning and training management, and resource contact management using .net/ASP technology

· Leading key initiatives for the project including six sigma based productivity management, ISO 20000, ISO 27001, ISO 15000, etc

· ISO 20000 Internal Auditor for the organization to audit multiple engagements and projects

· Restructuring the process to enable a high performance team working at 200% productivity improvement within six months

· Reorganizing the team at 2/3 the strength enabling high customer value and annuity business growth

· Ensuring up-skilling of the team across technologies of choice to be absorbed for growth and retention

General Electric

2004 – 2007

Hyderabad & Bangalore

Operations Leader (GE Corporate)

· Managed 24/7enterprise wide applications across 4 functional verticals including Access Control and Security, Real Estate Management, Environmental Policies and Metrics Management, and Legal Matter and Billing Management

· Transitioned and offshore supported 17 applications across functional verticals maintaining organization goals of reduced total cost of operations

· Lead a high performance application development team across technology verticals including Java, ASP, Mainframe, .NET, and COBOL

· Reduced annual TCO for application support by 15%

· Lead new application development projects across multiple technologies and functional domains

· Increased offshore leverage of application development of projects by 32% annually

· Renegotiated supplier billing to provide 35% reduction in annual billing

· Saved US $.5MM on the development cost of project for geospatial real estate management

Supplier / Partner Manager (GE Corporate)

· Managed five of GE Corporate’s leading outsourced partners including Patni Computer Systems, Birlasoft, SDG, HCL, and USTRI

· Led induction of USTRI, a new outsourcing partner into the supplier management system

· Led initiatives on cross partner communications management for seamless and transparent communication

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